Eleven locations, three practice management systems, and a Monday report that arrives from each office in a different spreadsheet. The Westside office reports unscheduled treatment by procedure count; Riverside reports it by dollars; two offices report nothing because the manager is new. This page is about getting the same numbers from every office without asking anyone to change how they work.
The week for a DSO operations lead
Monday is the roll-up: production, collections and new patients by location, built by hand from eleven exports. Tuesday is the outlier call with the office whose collections fell. Wednesday is the integration of the practice acquired in July, whose Dentrix data nobody has looked at in detail. Thursday is a payment deletion at one office that reached you through a phone call rather than a report. Friday is the board pack.
The practice software does not help across offices. Open Dental, Dentrix and Eaglesoft each report well inside one database and not across three.
What Calibic gives a group
The same lists and alerts in every location (LIVE), read straight from each office’s Open Dental, Dentrix or Eaglesoft database, read-only. Unscheduled treatment in dollars, overdue recall, claims over 90 days, deleted payments, production per scheduled hour by provider: one definition, every office, no spreadsheet merge. The Westside and Riverside numbers finally mean the same thing.
One account, switch between offices (LIVE). An operations lead opens the Riverside Daily Huddle, then the Westside AR card, without a second login. A roll-up view across the group, with locations ranked on the same measures, is part of the Enterprise conversation rather than the published plan.
Protect (LIVE) in every office means a deleted or edited payment at any location shows up the same day with the workstation, user and the before and after values, instead of arriving by phone a month later. In an anonymised internal audit of about 1.4 million change events across three practices, the calibrated rules raised 15 alerts where the raw rules raised 5,959. For a group, the point is the quiet: nobody reads eleven offices’ worth of noise.
Recovered (LIVE) is counted only when the office’s own practice software shows the treatment booked, completed and paid, so the figure you put in the board pack is verified per location rather than estimated from a call log.
Local ranking, Competitor Insights and review monitoring (LIVE) run per location: where each office sits on the map for “dentist near me”, what the practice two miles from each of them changed this week, and new reviews as they arrive. The drafted reply (BETA) is read, edited and posted by the office manager. A street-by-street rank grid is ROADMAP.
What it does not do
Calibic does not write to any practice software, take payments, text or call patients (ROADMAP), or read accounting systems. It connects to Open Dental, Dentrix and Eaglesoft today; an office on another system is not covered, and the coverage page says exactly what is read on each. There is no SOC 2 report yet. It is built for HIPAA, and a Business Associate Agreement is sent with every sign up, with custom BAA terms available for groups.
Pricing and pilot
The published plan is $149 per location per month, or $119 billed annually. Enterprise and DSO pricing, SSO, API access and the cross-location roll-up are by conversation, and the usual start is a guided pilot on two or three locations, connected read-only in about fifteen minutes each. See the enterprise page, the owner dentist page for what each practice owner in the group sees, and Protect for the audit trail.